Ophiuchus Leather Keychain

Thank you for your purchase of our laser-engraved leather keychains. We strive to provide high-quality, personalized products, but we understand that issues may arise. Please review our return and refund policy below.

1. Return Eligibility: Due to the customized nature of our products, returns are only accepted for:

• Manufacturing defects (e.g., incorrect engraving, damaged product upon arrival).

• Items shipped in error.

2. Non-Returnable Items: Products with personalization details provided by the customer (e.g., names, dates, logos) are not eligible for returns or refunds unless defective or incorrect.

3. Time Frame for Returns: To initiate a return, please contact us within 14 days of receiving your item.

4. Return Process:

• Email us at info@txlaserdesigns.com with your order number and a description of the issue. Include photos if applicable.

• Once approved, we will provide instructions for returning the product.

5. Refunds:

• For approved returns, refunds will be processed to your original payment method within 7-10 business days of receiving the item.

• Shipping costs are non-refundable.

6. Exchanges: In cases of errors or defects, we will offer a replacement at no additional charge.

7. Shipping for Returns: The buyer is responsible for return shipping costs unless the item was incorrect or defective upon arrival.

8. Proof of Purchase: Please retain your order confirmation email or receipt, as it will be required for any return or refund request.

For additional inquiries, please contact our support team at info@txlasaerdesigns.com.

Shipping Policy

Thank you for choosing our laser-engraved leather keychains! Below is our shipping policy to ensure transparency and smooth delivery of your order.

1. Processing Time:

• Orders are typically processed within 3-5 business days after confirmation.

• Customized keychains may require additional time depending on the complexity of the design and size of the order.

2. Shipping Options: We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 5-10 business days.

• Expedited Shipping: Estimated delivery within 2-5 business days.

3. Shipping Costs: Shipping fees will be calculated at checkout based on the destination, shipping method, and order weight. Free shipping may be available on orders above $50.

4. Tracking Information: Once your order has shipped, a tracking number will be provided via email to allow you to monitor your package's progress.

5. Delivery Issues:

• If your package is delayed, lost, or damaged in transit, please contact us immediately at info@txlaserdesings.com for assistance.

• We are not responsible for delivery delays caused by carriers or events beyond our control (e.g., weather, strikes).

6. International Shipping: We currently ship to U.S. and Canada. Customs fees, duties, and taxes may apply and are the responsibility of the buyer.

7. Incorrect Address: Please ensure the shipping address provided at checkout is accurate. We are not responsible for packages lost or delayed due to incorrect addresses.

8. Additional Notes: For inquiries about shipping or special requests, feel free to contact our support team at info@txlaserdesings.com.